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    Frequently asked questions about 24/7 monitoring

    What does the Alarm Receiving Centre do in an emergency?

    If an alarm in your home is triggered, our Alarm Response Centre team respond immediately and take action. They will:

    • Contact you to make sure you and your family are safe
    • Contact the emergency services (if needed) providing the photo evidence they need to respond.
    • If appropriate, send a guard to your home to ensure your home is safe

    You can contact our emergency response time night or day through your Sector Alarm app or through the SOS button on your Sector Alarm hub. 

    Can I install a Sector Alarm system without monitoring?

    You can buy the individual alarm components as stand-alone products. However without a monitoring subscription you won’t have the support of our Alarm Response Centre so if your alarm or sensors are triggered you will need to respond to any emergency yourself. You will need to install your system yourself and you’ll be responsible for maintenance and upkeep.

    Things to consider when buying a monitored alarm.

    When you’re choosing a security system, here are a few key features to look for:

    • An app that allows you to arm/disarm your alarm remotely, check your security cameras from anywhere in the world and manage your smart home appliances
    • Preventative measures such as monitoring that deter burglars from breaking in.
    • Sensors that react to the smallest amount of smoke or water to alert you early and give you time to escape or react.
    • 24/7 monitoring with immediate response keeping you safe round the clock.
    • A tailored system that designed to address the weak points in your home to give you maximum security.
    • Free installation by professionals to ensure your system works seamlessly in your home.
    • Connection checks more than 1000 times a day to ensure that, in an emergency, your home is connected to your monitoring service.
    What are the costs associated with remote monitoring services?

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